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Complaints PDF Print E-mail

We operate a complaints procedure as part of the NHS system when dealing with complaints. Our system meets the national criteria and our pharmacist will five you further information if required. You may also seek advise from your local Patient Advice and Liason Service (PALS). PALS are not part of the complaints procedure but they might be able to address your concern informally or they can tell you more about the complaints procedure and independent complaints advacacy service. Contact PALS on 0800 328 3205 An independent complaints advocacy service (ICAS) is available to provide support for people who wish to complain about the NHS. Contact ICAS on 0800 650 0088 You can also forward your complaints to our Head Office: Northwood Dispensing Chemists Northwood Court, Hollies Avenue, Cannock, Staffordshire, WS11 1DW